Privacy Policy

Last updated: September 10, 2025

This Privacy Policy explains how ZileDigital (“we”, “us”) collects, uses, and shares your information when you use our website, studio tools, and services (the “Platform”).

1) Information We Collect

  • Account info: name, email, password (stored in hashed form), sign-in method (email or Google).
  • Guest sessions: a non-identifying guest ID cookie to allow cart, design drafts, or limited access without signing in.
  • Purchases & fulfillment: order details, license tier, entitlements/exports, and download token usage. Payments are processed by third parties (e.g., Stripe); we do not store full card numbers.
  • Design data: customizations you make in Zile Studio (e.g., colors, layers) and design snapshots for fulfillment and entitlement verification.
  • Usage data & logs: device/browser, IP address, pages/actions, crash logs, anti-abuse signals, and cookies essential to site functionality and analytics.
  • Media storage: we host assets via third-party storage (e.g., Cloudinary).

2) How We Use Information

  • Provide and improve the Platform and studio features.
  • Process orders, licenses, exports, and downloads.
  • Authenticate users (email/password or Google OAuth).
  • Detect, investigate, and prevent fraud, abuse, or security incidents.
  • Communicate with you about purchases, updates, and service-related notices.
  • Comply with legal obligations and enforce our Terms.

3) Cookies & Similar Technologies

We use cookies for essential functionality (e.g., session, guest ID, cart) and to analyze usage. You can manage cookies in your browser settings; disabling certain cookies may limit functionality.

4) How We Share Information

  • Processors: We share necessary data with service providers (e.g., Stripe for payments, Cloudinary for media hosting, print/fulfillment partners, email providers, analytics/anti-abuse). These providers process data on our behalf under agreements.
  • Legal: We may disclose information if required by law or to protect our rights, users, or the public.
  • Business transfers: In a merger, acquisition, or sale of assets, data may be transferred as permitted by law.

5) Data Security

We use reasonable technical and organizational measures to protect your data. No method of transmission or storage is 100% secure.

6) Your Choices & Rights

  • Access, update, or delete your account information by contacting us or using in-product settings where available.
  • You may request deletion of your account; some records (e.g., tax, anti-fraud, entitlement history) may be retained as required by law or for legitimate business purposes.
  • For marketing emails, use the unsubscribe link. We still may send transactional messages (e.g., receipts, service notices).

7) International Users

If you access the Platform from outside the United States, you consent to processing in the U.S. and other countries where our processors operate, which may have different data-protection laws than your jurisdiction.

8) Children’s Privacy

The Platform is not directed to children under 13. If you believe a child provided us personal data, contact us to request deletion.

9) Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted with a new “Last updated” date. Continued use indicates acceptance.

10) Contact

Privacy inquiries: privacy@ziledigital.com • Support: support@ziledigital.com

This page provides general information and is not legal advice.